Shipping Methods
on orders of $799 or more
Simply look for the
logo to enjoy free shipping on selected items throughout the store. If the items
in your order qualifies for 'Free Shipping' totaling
$799 or more, your order ships Nationwide FREE!**Some
Exceptions
*Removing and adding items from furniture collections or mattress
sets may change shipping from free to additional fees.
*All shipping may take up to four weeks depending your location. Rural
areas may take additional time.
*We ship nationwide except to Hawaii and Alaska.
Your Furniture & Mattress
Delivery Options
Accessibility - Local & Out of Area
Please have the area cleared and ready for the carrier to place
your purchase. All driveways, hallways, doorways and stairways must be
accessible. Otherwise the merchandise will be dropped off in the room requested
ONLY. Customer is responsible to inform the carrier should there be any
restrictions to the size of the truck in the area that you live in.
Southern California Local
Delivery
1) Drop Off Delivery (Garage or Entrance)
2) Complete Set Up Delivery
3) FREE "Inside Delivery" on furniture & mattress that is $ 799.00 and up
(Minimum order of $799 after discount).
**Maximum mileage radius may apply
**Restrictions apply to Red Tag, Promotional, Clearance items **
All Local "White-Glove Delivery" comes with free removal of Mattress Set.
ALL OTHER AREAS - See Below
Majority of items ship nationwide but
there could be some exceptions due to nature of the product. You will be
notified should it not qualify to ship or should there be extra shipping
charges. Minimum order of $799 after discount to qualify for free curbside
nationwide shipping. Promotions, Sale, Clearance, etc....do not qualify for
additional discount.
**Restrictions apply to Red Tag, Promotional, Clearance items **
Please Note: We can not make delivery changes once the item is shipped.
Most UPS and FedEx orders ship to your front door, gated communities may be an
exception.
Pillows, sheets and bedding. Your
bedding order will be sent to you via Fed Ex, US Postal Service or UPS ground.
Some products ship directly to you from our manufacturers.
Curbside Delivery:
Free on furniture & mattress that is $ 799.00 and up* (Minimum
order of $799 after discount - most items).
The merchandise will be delivered to the driveway or curb in front of your home.
Heavier items will be brought to the ground using a lift gate. It is the
customer's responsibility to bring the items inside the home. If you are
ordering a large item, please note that you may need a couple of people to help
carry it inside.
Assembly Service: None
Packaging: The product will be left in the original packaging.
Inside Delivery (1st Dry Area):
A two-man team will bring the item inside the residence. If the merchandise
weighs more than 300 lbs or has more than 4 pieces the product may be left in
the first dry area of the residence or the garage. The product will not be
carried up any internal flights of stairs. The merchandise can be carried up two
flights of exterior stairs prior to the threshold of your home. If you live in
an apartment above the second floor of a building without a freight elevator*,
we recommend upgrading to Platinum In-Home Delivery.
Assembly Service: None
Packaging: The product will be
left in the original packaging.
*Additional charges will be incurred if an appointment to use the freight
elevator is required.
White Glove In-Home
Delivery & Set Up: **"White Glove"
delivery may not be available in some areas**
Free on furniture & mattress that is $ 1900.00 and up* (Minimum
order of $1900 after discount - most items).
The shipper will bring the item inside your residence to the room of your
choice. This includes carrying the product up two flights of stairs from the
building threshold (4-15 steps = 1 flight). If you need the product moved up
additional flights, please contact us.
Packaging: The Carrier will remove and dispose of all packaging.
Assembly Service: The carrier will unpack the product and provide light
setup that requires basic tools (i.e. pieces will be screwed or bolted together,
set pieces next to each other, or on top of each other) limited to 30 minutes.
Services do not include electrical, plumbing or component hookups.
Packaging: The Carrier will remove and dispose of all packaging.
**RTA (Ready to Assemble) furniture, bunk beds and loft beds will be limited to
Standard Curbside & Deluxe Inside Delivery only.
Mattress Removal:
*Offered only with Platinum In-Home Delivery
Service
If you wish to add removal to your delivery service, please call or email and we
can add this service for only $99. Otherwise, mattress removal is not part of
the delivery service.
Please Note: We can not make delivery changes once the item is shipped.
Appointments
The carrier will call in advance of delivery to schedule a delivery window. Once
you have committed to that window it is important that the appointment is kept
to avoid further delivery charges.
Delivery Time Frame
Approximately 1-4 weeks. Furniture or mattress in our warehouse usually ships
out in 48 hours; otherwise they're ordered and received from our manufacturers.
Transit time is approximately 1-2 weeks after leaving our facility. You will
receive a call from the carrier to make delivery arrangements with you once it
has arrived at your local delivery facility. Once you have committed to that
window it is important that the appointment is kept to avoid further delivery
charges. (Please note, extremely remote locations may take an extra week.)
Please Note: We can not make delivery
changes once the item is shipped.
All deliveries/shipping below $799.00
To calculate shipping, add the items to your cart and press "Update."
Delivery prices and options will be shown in the drop down box. Majority of
items ship nationwide but there could be some exceptions due to nature of the
product. You will be notified should it not qualify to ship or should there be
extra shipping charges.
Customer is responsible for choosing the right height of the box. You will be
charged for re-delivery for any box swap exchanges (if applicable not all
mattress purchase offer different height boxes.)
"IMPORTANT" One important thing to
remember about freight is that you MUST inspect the product and any packaging
you receive at the time of delivery. If there is any damage to either the
product or the package, or if there is any reason for you to be at all concerned
about damage, please write "PRODUCT DAMAGED" clearly on the sheet that the
carrier/shipper ask you to sign. This simply insures that if there is any
damage, it will be easy to take care of the problem.
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